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Richard Language College: Service Charters
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Our Service Charters Outline our promises in three areas:
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1 Academic Service Charter
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All clients will be tested rigorously
prior to integration into classes. |
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The results of these tests are
available to clients on request. |
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Feedback questionnaire given
within three days of course commencement. |
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Any client who has expressed
any concern at all will be seen within 24 hours. |
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A response to any client query
will be made within 24 hours. |
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A client's request
to change class is dealt with immediately in the following way: |
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The client will discuss the
case with a senior member of the academic staff. |
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The member of staff will then obtain detailed
information and judgment from the client�s tutors. |
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The senior member of the academic staff
will form a conclusion based on the information obtained and will meet the
client within a mutually agreed period in order to discuss the conclusion
and the action to be taken. |
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Course needs/progress interviews
by senior academic staff on request. |
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On completion of the course,
all clients will be furnished with a profile detailing their competences
in the English language at their particular level according to the Common
European Framework. |
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2 Accommodation and Welfare Service Charter
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All host families initially
inspected before acceptance and then half of all families on our register
revisited every year. |
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Students� likes and dislikes
regarding children/animals/diet/smoking etc. matched as closely as possible
with family. Special requests catered for whenever possible. |
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All students accommodated in
a single room unless requesting to share. |
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Address, together with a map
showing location of family and college and a profile of the host family
will be supplied to the student. |
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All host families situated within
walking distance of College or one bus ride away. |
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One of the hosts in the family
will be a native English speaker. |
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There will be maximum of three
students in any host family and no two students speaking the same mother
tongue will be accommodated together unless requested by them on enrolment. |
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All students will be issued
with a 24-hour College emergency telephone number. |
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Initial impression questionnaires
will be issued within three days of commencement of course and any student
with accommodation or welfare problems and/or queries will be seen immediately
by the Accommodation and Welfare Staff. |
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Any student who has reasonable
grounds to wish to change their host family is guaranteed to be found a
new family, normally within three days, and students may be offered the
opportunity to visit their prospective new host family before moving. |
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An experienced and qualified
Accommodation and Welfare Officer is available to offer help and advice.
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3 Registration Process Service Charter
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We aim to respond to all initial
enquiries within 24 hours. |
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Client bookings are processed
on receipt. We aim to complete enrolment procedures and send confirmations
to client within 24 hours, and guarantee to respond within 3 days. |
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Each booking received is checked
for course suitability against information provided by client and an alternative
course recommended if necessary. |
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In the event of a course being
full, a suitable alternative will be offered. |
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All bookings are confirmed in
writing by email, fax or mail. |
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Online bookings via the RLC
website are acknowledged immediately by e-mail and confirmation documents
sent by fax or mail. |
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Confirmation documents include
official letter that may be used for visa application if necessary. |
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