Richard Language College: Service Charters

Our Service Charters Outline our promises in three areas:

1 Academic Service Charter
All clients will be tested rigorously prior to integration into classes.
The results of these tests are available to clients on request.
Feedback questionnaire given within three days of course commencement.
Any client who has expressed any concern at all will be seen within 24 hours.
A response to any client query will be made within 24 hours.
A client's request to change class is dealt with immediately in the following way:
a) The client will discuss the case with a senior member of the academic staff.
b) The member of staff will then obtain detailed information and judgment from the client’s tutors.
c) The senior member of the academic staff will form a conclusion based on the information obtained and will meet the client within a mutually agreed period in order to discuss the conclusion and the action to be taken.
Course needs/progress interviews by senior academic staff on request.
On completion of the course, all clients will be furnished with a profile detailing their competences in the English language at their particular level according to the Common European Framework.
 

2 Accommodation and Welfare Service Charter
All host families initially inspected before acceptance and then half of all families on our register revisited every year.
Students’ likes and dislikes regarding children/animals/diet/smoking etc. matched as closely as possible with family. Special requests catered for whenever possible.
All students accommodated in a single room unless requesting to share.
Address, together with a map showing location of family and college and a profile of the host family will be supplied to the student.
All host families situated within walking distance of College or one bus ride away.
One of the hosts in the family will be a native English speaker.
There will be maximum of three students in any host family and no two students speaking the same mother tongue will be accommodated together unless requested by them on enrolment.
All students will be issued with a 24-hour College emergency telephone number.
Initial impression questionnaires will be issued within three days of commencement of course and any student with accommodation or welfare problems and/or queries will be seen immediately by the Accommodation and Welfare Staff.
Any student who has reasonable grounds to wish to change their host family is guaranteed to be found a new family, normally within three days, and students may be offered the opportunity to visit their prospective new host family before moving.
An experienced and qualified Accommodation and Welfare Officer is available to offer help and advice.
 

3 Registration Process Service Charter
We aim to respond to all initial enquiries within 24 hours.
Client bookings are processed on receipt. We aim to complete enrolment procedures and send confirmations to client within 24 hours, and guarantee to respond within 3 days.
Each booking received is checked for course suitability against information provided by client and an alternative course recommended if necessary.
In the event of a course being full, a suitable alternative will be offered.
All bookings are confirmed in writing by email, fax or mail.
Online bookings via the RLC website are acknowledged immediately by e-mail and confirmation documents sent by fax or mail.
Confirmation documents include official letter that may be used for visa application if necessary.